Returns & refunds

Damaged, misprinted, or wrong

Email hello@litwalls.in with a photo within 7 daysof delivery and we'll reprint your poster and ship a replacement free.

You don't need to post the damaged one back to us — return shipping would cost more than the reprint, and making you queue at a courier counter to fix our mistake is not a policy, it's a punishment. Keep it, bin it, whatever you like.

If you'd rather have your money back than a replacement, say so and we'll refund you instead.

Changed your mind

Every poster is printed after you order it, specifically for you. There's no shelf to put it back on, so we can't accept returns simply because you've changed your mind — a print-to-order shop that took those returns would have to charge everyone more to cover it.

That said: if your order hasn't been printed yet, we'll cancel it and refund you in full. Email us as soon as you know. We dispatch fast, so this window is short — usually a few hours.

Custom posters

The same applies, with one addition: we can't refund a custom poster because the uploaded image turned out blurry, since we warn you before you pay when a file is too low-resolution for the size you picked.

If we printed your image wrong — cropped it against your instructions, got the colours obviously off, printed the wrong file — that's our error and we'll reprint it free like any other misprint.

How refunds are paid

Refunds go back to the original payment method. Once we process it, it's typically 5–7 working days before it lands, depending on your bank — that leg is out of our hands.

What we'll ask you for

• Your order number (it's in your confirmation email).
• A photo of the problem. A phone snap is fine — we're not assessing your photography.

That's it. We're not going to make you fill in a form.